Privacy Policy

At Belles & Beaus, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, create an account, contact us or purchase from us.

Information We Collect

Depending on how you interact with us, we may collect information including:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and purchase information

  • Payment and transaction information

  • Account information

  • Communications you send to us

  • Website and device information

  • Information collected through cookies and similar technologies

Payment information may be processed securely by our payment providers. We do not necessarily receive or store your complete payment card details.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery

  • Process payments, refunds and returns

  • Provide customer service

  • Communicate with you about your order

  • Prevent and detect fraud or misuse

  • Maintain and improve our website and services

  • Comply with our legal and regulatory obligations

  • Send marketing communications where we have an appropriate lawful basis to do so

Marketing

Where permitted, we may send you information about Belles & Beaus products, launches, offers and news.

Where consent is required, we will ask for it.

You can unsubscribe from marketing emails at any time by using the unsubscribe option contained within the communication or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential service communications relating to an order you have placed.

How We Share Information

We may share personal information with trusted service providers where necessary to operate our business.

These may include organisations that help us with:

  • Website and ecommerce services

  • Payment processing

  • Order fulfilment and delivery

  • Customer service

  • IT and website hosting

  • Marketing and analytics

  • Professional, legal and accounting services

We only share information where necessary and in accordance with applicable data protection law.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

Shopify

Our online store is operated using Shopify. Information you provide through our store may therefore be processed through Shopify's systems to enable us to provide our ecommerce services.

Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use our website and, where applicable and permitted, support advertising and marketing.

Where required, you will be given choices about non-essential cookies.

Please refer to the cookie information provided on our website for further details.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.

Different categories of information may therefore be retained for different periods.

Your Rights

Under UK data protection law, depending on the circumstances, you may have rights relating to your personal information, including the right to:

  • Request access to your personal information

  • Ask for inaccurate information to be corrected

  • Request deletion of certain information

  • Request restriction of processing

  • Object to certain processing

  • Request transfer of your information in certain circumstances

  • Withdraw consent where processing is based on consent

Some of these rights are subject to legal conditions and exceptions.

Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our business, website, services or legal obligations.

The latest version will be published on our website.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact Belles & Beaus using the contact details provided on our website.

You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Belles & Beaus
More than skincare.