Returns and Refunds
At Belles & Beaus, we want you to feel confident when shopping with us. We carefully select our skincare products and want you to be completely happy with your order.
We understand that sometimes you may change your mind or something may not arrive as expected. Our returns and refunds policy explains what to do.
Changed Your Mind?
If you change your mind about your purchase, please contact us within 14 days of receiving your order.
Eligible products must be returned unused, unopened and in their original condition and packaging. Once you have notified us that you wish to return an item, it should be returned within 14 days.
Because many of our products are skincare and cosmetic products supplied with protective seals, for health and hygiene reasons we may be unable to accept a change-of-mind return once a product has been opened, used or its hygiene seal has been broken, where the applicable legal exemption applies.
We therefore recommend checking your products carefully before opening them.
This does not affect your statutory rights if a product is faulty, damaged, incorrect or not as described.
Damaged, Faulty or Incorrect Items
We take great care with every order, but if something isn't right, please contact us as soon as possible.
If your product arrives damaged, faulty, incorrect or not as described, please send us your order number together with a brief description of the issue. We may also ask for photographs of the product, packaging and delivery label so that we can investigate quickly.
Where appropriate, we will arrange a replacement, refund or other remedy in accordance with your statutory rights.
You will not be expected to pay return postage for faulty or incorrectly supplied goods where we are legally responsible for the return costs.
Skincare Reactions
Everyone's skin is different, and individual sensitivities can occur even with products that have been carefully formulated.
If you experience an unexpected reaction, discontinue use and contact us. Please provide your order number, the name of the product and details of the reaction. We may ask for additional information, including photographs and the batch number shown on the product, so that we can investigate the matter properly.
If you experience a serious reaction or have concerns about your health, please seek appropriate medical advice.
Return Postage
For an eligible change-of-mind return, you will normally be responsible for the cost of returning the product to us.
Please contact us before returning anything so that we can provide the correct return instructions and return address.
Please do not send a return without contacting us first, as this may delay your refund.
Refunds
Once we receive and assess your eligible return, we will process any refund due back to your original payment method.
Refunds will be processed within the timescales required by UK consumer law. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account after it has been processed.
Where applicable, we may wait until we have received the returned goods, or you provide evidence that they have been sent back, before issuing your refund.
Delivery Charges
Where required under UK consumer law, the original standard delivery charge will also be refunded when an entire eligible order is cancelled.
If you selected a more expensive or enhanced delivery option, any additional delivery cost above our standard delivery service may not be refundable.
How to Request a Return
To request a return or report an issue with your order, please contact Belles & Beaus through the contact details provided on our website.
Please include:
Your name
Order number
Product name
Reason for your return or enquiry
For damaged or faulty products, please include photographs where possible.
We'll then provide you with the next steps.
Your Statutory Rights
Nothing in this Returns & Refunds Policy is intended to limit or exclude your rights under UK consumer law.
Belles & Beaus
More than skincare.